Health and social services professionals are available to help you!

Emergency situations

In the event of an emergency, serious injury or deterioration in health

If your life is in danger or your state of health requires immediate intervention, you can, at any time, go to an emergency room in the region by:

  • Calling 911 to request emergency assistance or ambulance transportation;
  • Taking a safe means of transportation to the nearest emergency room.

When to go to the emergency room?
Video: 8-1-1 or 9-1-1? Choose wisely! 

In the event of poisoning

The Centre antipoison du Québec responds to the public and healthcare professionals who are faced with an emergency poisoning situation.

Call 1 800-463-5060 at anytime (24 hours a day, 7 days a week).

Solutions for non-urgent health problems

Info-Santé and Info-Social 811

Info-Santé

By calling 811, you can talk to a nurse or a social worker. These services are available by telephone at all times (24 hours a day, 7 days a week).
Info-Santé nurses (811, option 1) can answer your questions or give you advice about your health or that of a loved one.

Info-Social

Info-Social healthcare professionals (811, option 2) can help you when you’re going through a difficult situation, intervene in a crisis or direct you to the right service depending on your need.

Pharmacist

Your pharmacist can extend your doctor’s prescription until your next appointment. They can also adjust or administer medication, as needed, and prescribe certain medications appropriate to your situation, whether it’s for traveller’s diarrhea, pregnancy-related nausea and vomiting, emergency oral contraception, urinary tract infections in women, allergic conjunctivitis, cold sores, etc. 

Ask your pharmacist or visit www.monpharmacien.ca.

Primary care access point (GAP)

People who do not have a family doctor can use the primary care access point to access health care services. You will be referred to the right health care professional who will be able to meet your needs in a timely manner.

Québec medial appointment scheduler

You can book a one-off medical appointment. This service is free.

Super-clinic (FMG access-network)

You can book a one-off medical appointment at a super-clinic (FMG access-network).

Jeffery Hale Minor Emergency Clinic

Go to the Jeffery Hale Minor Emergency Clinic to be seen by one of the professionals there. If the consultation does not involve seeing a doctor, it will be carried out by another professional.

Please note that this clinic does not offer medical follow-up. It responds to specific needs that require immediate consultation. 

Anyone with a health problem that is not life-threatening, but still requires care within 24 to 48 hours, can go there.

English-Speaking Community

Integrated Bilingual Access

The bilingual access desk makes it easier for clients to obtain frontline services. It also helps them to access the services they need as quickly as possible.

To reach these services, call 418-684-5333, ext. 11805.

Health and Social Care in English

Several services are offered in English, including:

  • Home support
  • Mental health assistance
  • Prenatal and postnatal care
  • Routine care
  • Support for individuals with intellectual disabilities, autism spectrum disorders and physical disabilities

Additional services for families, children, youth, and seniors are also offered. For more details, contact Jeffery Hale Community Services at 418-684-5333, ext. 11805.

Community Resources

By dialling 211, you will access community resources that can meet your needs.

For activities and resources offered to the English-speaking community, visit the Wellness Center’s and Voice of English-speaking Québec’s websites.

Need to Consult a Healthcare Professional, but Don’t Speak French?

Ask the healthcare professional to call on the Bank of Interpreters of the Capitale-Nationale’s services.

Interpretation services are free of charge.