Bilingual access

The bilingual access desk makes it easier for all clients to obtain frontline services. It also helps them find the services they need as quickly as possible. 

We offer:

  • Central phone switchboard
  • A bilingual team of providers consisting of two social workers and two network nurses

Our team conducts needs assessments in English with clients and their loved ones. It also accepts referrals for English-speaking clients from other service providers in the health and social services network.

Liaison service

Our team of social workers and nurses liaises with hospitals, CLSCs, and other healthcare institutions to make sure you receive services in English. We will help guide you through the regional health system.

To contact us

You can reach the central phone reception at any time by calling 418-684-JEFF (5333)/1-888-984-5333, ext. 0. To contact the Community Services reception desk or to request services, call 418-684-JEFF (5333)/1-888-984-5333, ext. 11805, or use the form on the Contact Us page. 

Our hours are Monday to Friday, 8:30 a.m. to 4:30 p.m. If you need help outside of these hours, please call 811.