Health and social services professionals are available to help you!
- Emergency situations
- Solutions for non-urgent health problems that do not require immediate care
- Toolbox
Emergency situations
In the event of an emergency, serious injury or deterioration in health
If your life is in danger or your state of health requires immediate intervention, you can, at any time, go to an emergency room in the region by:
- Calling 911 to request emergency assistance or ambulance transportation;
- Taking a safe means of transportation to the nearest emergency room.
When to go to the emergency room?
Video: 8-1-1 or 9-1-1? Choose wisely!
In the event of poisoning
The Centre antipoison du Québec responds to the public and healthcare professionals who are faced with an emergency poisoning situation.
Call 1 800-463-5060 at anytime (24 hours a day, 7 days a week).
Info-Santé and Info-Social 811
By calling 811, you can talk to a nurse or a social worker. This call could save you a trip to hospital or an emergency room consultation. These services are available by telephone at all times (24 hours a day, 7 days a week).
- Info-Santé nurses (811, option 1) can answer your questions or give you advice about your health or that of a loved one.
- Info-Social healthcare professionals (811, option 2) can help you when you’re going through a difficult situation, intervene in a crisis or direct you to the right service depending on your need.
- For advice on a health problem for a child aged between 0 and 17 years, you can reach Info-Santé pediatric line by calling 811, option 1 (then option 2 for the pediatric line).
Solutions for non-urgent health problems that do not require immediate care
Pharmacist
Your pharmacist can extend your doctor’s prescription until your next appointment. They can also adjust or administer medication, as needed, and prescribe certain medications appropriate to your situation, whether it’s for traveller’s diarrhea, pregnancy-related nausea and vomiting, emergency oral contraception, urinary tract infections in women, allergic conjunctivitis, cold sores, etc. Ask your pharmacist or visit www.monpharmacien.ca.
One-off medical consultation
- Book an appointment with your family doctor if you have one. If your doctor is not available, we suggest that you ask for an appointment with another doctor at your medical clinic.
- If you do not have a family doctor, find out what options are available to you:
- Check the Primary care access point (GAP) page;
- Book and appointment on the Québec medial appointment scheduler website;
- Book an appointment at a super-clinic (FMG access-network);
- Call Info-Santé (811, option 1). A nurse will tell you where you can get an appointment.
- Register on the waiting list through the Québec Family Doctor Finder.
Jeffery Hale Minor Emergency Clinic
Go to the Jeffery Hale Minor Emergency Clinic to be seen by one of the professionals there. If the consultation does not involve seeing a doctor, it will be carried out by another professional.
Please note that this clinic does not offer medical follow-up. It responds to specific needs that require immediate consultation.
Anyone with a health problem that is not life-threatening, but still requires care within 24 to 48 hours, can go there.
