Welcome to the Jeffery Hale Medical Records Department
At Jeffery Hale, we keep track of all exams and treatments performed under our roof.
Your medical file is confidential. The entire staff of the institution is bound by this obligation of confidentiality when they consult your file. No one else can have access to it without written authorization from your or your legal representative.
Anyone age 14 or over has the right to access their file. Their consent is also necessary to give access to a third party.
Exception: Information in someone’s file may sometimes be shared without their consent in certain situations provided for by various laws and regulations in force.
Request for access to your file or its contents
To access your file or receive the information it contains, you must complete the form “Autorisation de communiquer des renseignements contenu au dossier” [Authorization to communicate information contained in the file]. This form (number AH-216) can be downloaded in printable or dynamic PDF version from the website of the Ministère de la Santé et des Services sociaux.
You can send the form to the Medical Records Department by fax (418-684-2281) or by mail (Jeffery Hale – Medical Records, 1250 chemin Sainte-Foy, Quebec City, QC, G1S 2M6), or you can write to the Medical Records Department, providing the following information:
- First and last name
- Date of birth
- Health insurance card number (RAMQ) or Jeffery Hale Hospital card number
- Mother’s first and last name
- Type of information requested and date of request
- Name and address where you want the information sent (e.g., to your home or your doctor)
The response time for written requests is 20 business days.
You can also drop off your written request in person at Jeffery Hale, Monday to Friday, 7:30 a.m. to 12 p.m. and 1 p.m. to 3:30 p.m.
For more information about the Jeffery Hale Medical Records Department, call 418-684-JEFF (5333)/1-888-984-5333, ext. 11884, or use the form at the bottom of the Contact Us page.
It takes 2 to 3 weeks (20 business days) to respond to a request for information contained in a personal file.
The documents are sent by mail.
No information will be given to you over the telephone or by email.
No documents will be faxed or emailed to you or your legal representative.
Fees for obtaining documents in your file
You may be charged a fee to obtain documents in your file. You will be notified in advance if any fees apply. You must pay these fees before the documents are sent.
Access to a deceased person’s file
Who can make a request for information or documents in a deceased person’s file?
- The legal or de facto spouse, parents, and descendants have the right to know the cause of death.
- The person authorizing the autopsy has the right to receive a copy of the report.
- Heirs, legatees, legal representatives, and beneficiaries of an insurance policy have the right to receive certain information only insofar as they demonstrate that they need the information to protect their rights.
- Blood relatives of the deceased can receive information on genetic or family-related diseases, subject to certain conditions.
Anyone wishing to access a deceased person’s file must present the following as proof of entitlement: birth certificate, marriage contract, notarized will, proof of testamentary research from Chambre des notaires and Barreau du Québec, insurance policy, etc. In addition, if the person did not die in the facility concerned by your request, a death certificate will be required.
Responsibility for files
The CIUSSS de la Capitale-Nationale Records Department is responsible for keeping files and ensuring their accessibility in accordance with the laws in force.
Québec's Act Respecting Health Services and Social Services, the Youth Protection Act, as well as the Civil Code provide for the terms of access to files for the person themselves, their representative, or for third parties authorized by them.