Making a complaint: a constructive gesture 

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  • Are you dissatisfied with the care and services you have received? 
  • Do you feel you are not receiving the care or services to which you are entitled? 
  • Do you feel that your rights have not been respected? 
  • Are you a victim or a witness to a situation of abuse? 

We invite you, as a first step, to immediately inform any member of the staff, the professional concerned or the person in charge of the service. This will allow you to quickly obtain the appropriate explanations or corrective measures. 

If this approach is not satisfactory, we invite you to contact the Office of the Service Quality and Complaints Commissioner. 

Making a complaint is a constructive action. It helps to improve the quality of health and social services. 

A support role in complete confidentiality 

The Interim Service Quality and Complaints Commissioner, Mr. Jacques Beaulieu, has the mandate to receive and examine complaints concerning the care and services offered at CIUSSS de la Capitale-Nationale. He also deals with situations of abuse that are brought to his attention. The services of the Commissioner’s Office are free and confidential. 

The Commissioner's Office will inform you of your rights and will agree with you on how to handle your complaint. Rest assured that the entire process will be done with tact, sensitivity and impartiality.  

The Commissioner acts independently. He is appointed by and reports directly to the CIUSSS Board of Directors. He does not exercise any other function within this institution. This exclusivity of function allows him to avoid finding himself in a conflict of interest in the processing of a complaint. 

Any message of satisfaction can also be addressed to the Office of the Commissioner. 

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